REALTORS® are different from other real estate licensees in that they voluntarily pledge to abide by the National Association of REALTORS® Code of Ethics, comprised of seventeen Articles, explained through accompanying Standards of Practice. If you feel a REALTOR® has violated the Code of Ethics, you may file a complaint. Before you do that, you may take advantage of MAR’s Ombudsman Services, which will save time and money.
File a Complaint
All ethics complaints must be filed with the REALTOR® Association within 180 days from the time a complainant knew (or reasonably should have known) that potentially unethical conduct took place. Complaints must be in writing to the Montrose Association of Realtors, and submitted using the Ethics Complaint Form E-1. A complaint should cite one or more Articles of the Code of Ethics which may have been violated and a narrative description or summary of events that occurred leading to the belief the Code of Ethics may have been violated.
In addition to processing formal ethics complaints against its REALTOR® members, the Montrose Association of Realtors® provides informal dispute resolving processes. Often, parties are more satisfied with informal dispute resolution processes, as they are quicker, less costly, and often help repair damaged relationships. Before filing a complaint, please contact MAR for information on arbitration and ombudsman services available through the Association.